CONSUMER ALERT:
Please exercise caution when dealing with Folica.com (www.folica.com).
Sincerely, V.
I have had a very negative experience with them, described below in greater detail.
This mirrors the experience of others, unfortunately, as detailed here!
"Unfortunately we are unable to change your order since it has already shipped out. If you do not want the merchandise you can easily refuse the package with UPS and they will quickly send it back to us or you return any single product back to us within 30 days of the purchase for a full refund."
I followed these instructions, refusing delivery of the first order, that was subsequently returned to Folica, verified by the UPS tracking information. Charges for both orders subsequently appeared on my credit card statement, and despite 5 subsequent emails from me to Folica, I have not received *any* response, whatsoever, from them from March 5/07 to now, Apr. 21/07.
I am very dissapointed by the lack of response from Folica regarding my enquiries /refund. They are clearly not adhering to their stated Customer Satisfaction policy, which states:
"100% Secure and safe. 30 day money back guarantee. ... 'At Folica, we provide consumers the information they need with world-class customer service, no gimmicks, no games, no hidden cost!' - Jackie, Customer Service Team."
This is the company in question:
Folica, Inc.
8 Corporate Drive
Cranbury, NJ 08512
E-mail: fcs@folica.com
Tel: 888-919-4247
Tel: 609-860-8430
Fax: 609-860-8432
I placed an order at Folica.com (Paypal.com Transaction ID No. 1NE96339P7889715T; Folica.com Order No. 4754926) on March 02, 2007 for the Emjoi Gently Gold Caress epilator. Two days later (March 04, 2007), I realized that I had actually intended to order the rechargeable Emjoi Gently Gold Caress Model AP-9GAR, and not the *non-rechargeable* AP-9GA Model. I immediately asked Folica to cancel the order, stating that I would place an order for the AP-9GAR epilator. Folica advised me (below) that:
"Unfortunately we are unable to change your order since it has already shipped out. If you do not want the merchandise you can easily refuse the package with UPS and they will quickly send it back to us or you return any single product back to us within 30 days of the purchase for a full refund."
I followed these instructions, refusing the UPS delivery of the first order, that was subsequently returned to Folica (refer to the UPS tracking information, appended below). Charges for both orders subsequently appeared on my credit card statement, and despite 5 subsequent emails from me to Folica over a period spanning approximately 7 weeks, I have not received *any* response, whatsoever, from them since March 05, 2007 to the present date (April 21, 2007).
ACCORDINGLY, PLEASE BE ADVISED THAT - IN MY OPINION - CONSUMERS SHOULD BE AWARE THAT Folica, Inc. (8 Corporate Drive, Cranbury, NJ 08512. E-mail: fcs@folica.com; Tel: 888-919-4247; Tel: 609-860-8430; Fax: 609-860-8432) DOES NOT APPEAR TO CONDUCT BUSINSESS AS STATED ON IT'S CUSTOMER SERVICE PAGE,
CONSUMERS SHOULD THEREFORE CAREFULLY CONSIDER WHETHER OR NOT TO ORDER PRODUCTS FROM Folica.com! ADDITIONALLY, AFTER I HAD FOLLOWED FOLICA's INSTRUCTIONS FOR RETURN OF THE (SHIPPED) EPILATOR, THEY SUBSEQUENTLY:
(1) CHARGED ME FOR THE ITEM,
(2) DID NOT PROVIDE A REFUND, and
(3) COMPLETELY IGNORED MY SUBSEQUENT INQUIRIES FOR UPDATES REGARDING THE STATUS OF THIS ORDER / RETURN / REFUND!
Note: I have removed my personal identfying information from the following correspondence, to guard my privacy and to protect myself against spammers. ...
From: ***
Hello: It's been early March since I last heard from you. I have requested an update, several times, regarding cancellation of order no. 4754926, with no reply from Folica. As per my email correspondence of Thursday April 19, 2007 (below)), if I do not hear from Folica with a satisfactory response by the end of Friday April 20, 2007, I will begin initiating complaints with (but not limited to) the organizations listed below. [Edit: These are listed at the bottom of this page, actually.]
Folica, Inc.
E-mail: fcs@folica.com
"100% Secure and safe. 30 day money back guarantee. ... 'At Folica, we provide consumers the information they need with world-class customer service, no gimmicks, no games, no hidden cost!' - Jackie, Customer Service Team."
Thursday April 19, 2007
From: ***
Hello: Please refer to the following correspondence. Despite several inquiries, I have not received any response from Folica.com regarding the cancellation of my order, and a refund.
Accordingly, please note that if I do not receive a favorable response by the weekend, I will initiate a complaints against Folica.com with the Better Business Bureau, the Attorney General's office in your home state, and I shall also publicize my dissatisfaction online.
Sincerely yours, ***
Hello - I am *still* waiting for a reply - any reply ... Thanks ...
Hello: You never responded to my last email (below).
Please update me as to the status of this order (CANCELLATION - ORDER No. 4754926).
I refused delivery (UPS) as directed below; however, I was billed for the item on my latest credit card bill.
Thank you, appreciated! *** :-)
Your package has been delivered. (i.e., returned to Folica, Inc. in New Jersey)
Tracking Number: 1ZE40W910354857441
Package Progress:
Location Date Local Time Description
03/07/2007 7:53 P.M. RECEIVER HAS REFUSED THE DELIVERY OF THE PACKAGE.
03/07/2007 3:49 P.M. THE RECEIVER DID NOT WANT THE ORDER AND REFUSED THIS DELIVERY CHAPEL HILL, NC, US
03/06/2007 11:21 P.M. ARRIVAL SCAN RALEIGH, NC, US
Tracking results provided by UPS: 04/20/2007 7:37 A.M. EST (USA)
Hello - Thank you. So, if I refuse to accept the parcel, and it is returned, will that officially cancel (refund) the order)? Or should I request a RMA? ...
Regardless, I am planning to place another order, for the rechargeable version.
Please let me know what I should do regarding the original order.
Thanks, appreciated! ***
Dear Customer, Thanks so much for contacting www.folica.com.
Unfortunately we are unable to change your order since it has already shipped out. If you do not want the merchandise you can easily refuse the package with UPS and they will quickly send it back to us or you return any single product back to us within 30 days of the purchase for a full refund.
If you have additional questions please do not hesitate to contact the Folica.com Customer Service Team via email or phone.
Sincerely, Folica Customer Service Team
Has this shipped, yet? I would actually like to order the Emjoi Gently Gold Caress Model AP-9GAR (RECHARGEABLE), NOT the Model AP-9GA (non-rechargeable)!
Please cancel the order, if possible, and I will re-order.
Thanks, and my apologies for the extra fuss!!
Sincerely, ***
Re: Order Number: 1044372
Dear ***
Please save this email for future references. Your order with Folica has been shipped via UPS.
Date Shipped Via 03/03/07 UPS Tracking Number: 1ZE40W910354857441
You can track your order online at: http://www.Folica.com/service/status.htm
Listed below are the contents of the transaction:
Thank you for shopping with Folica.
Sincerely, Folica Team
Folica Inc.
Thank you for shopping at Folica.com. Your order is now complete. Here is a copy of your receipt. Within the next 24 hours (Monday - Friday), we will send you a shipping notification with tracking information.
If you like Folica, share it with your friends! Click the following link to drop a note to someone you know.
http://www.folica.com/service/tellfriends.htm
***New***
Again, thank you for placing orders with Folica.
Sincerely
Order Number : 4754926
[ I deleted my personal information, here: ]
Dear ***,
This email confirms that you have paid Folica, Inc. (fcs@folica.com) $64.90 USD using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *FOLICA INC".
Payment Details:
Transaction ID: 1NE96339P7889715T
Business Information:
Business: Folica, Inc.
Your Confirmed Address [deleted, here]
"If you believe you have been the victim of a fraud, we want to hear from you. You may reach us by using the e-mail address and phone numbers located on our Contact Information page, and you may file a complaint by clicking on the Complaint Forms link on this page."
To: Folica Beauty Supply
Subject: Re: Complaint re: Cancellation of Folica.com Order No. 4754926
Date: Fri, 20 Apr 2007 00:12:33 -0400
8 Corporate Drive
Cranbury, NJ 08512
Tel: 888-919-4247
Tel: 609-860-8430
Fax: 609-860-8432
The Folica "Customer Guarantee / Mission Statement" - their attempt at humor, apparently:
From: ***
To: Folica Beauty Supply
Subject: Complaint re: Cancellation of Folica.com Order No. 4754926
Date: Thu, 19 Apr 2007 21:38:09 -0400
To: Folica.com Customer Service
On Mon, 2007-04-02 at 18:14 -0400, *** wrote:
From: ***
To: Folica Customer Service
Subject: STATUS?? - CANCELATION of Order No. 4754926
Date: Tue, 27 Mar 2007 17:20:42 -0400
This is the Tracking Detail from UPS for the order (epilator):
Type: Package
Status: Delivered
Delivered on: 03/09/2007 10:38 A.M.
Signed by: HARRIS
Location: DOCK
Delivered to: CRANBURY, NJ, US
Shipped or Billed on: 03/05/2007
Service Type: GROUND
Weight: 1.00 Lb
HAMILTON, NJ, US 03/09/2007 10:38 A.M. DELIVERY
03/09/2007 4:49 A.M. OUT FOR DELIVERY
03/09/2007 4:05 A.M. ARRIVAL SCAN HORSHAM, PA, US
03/08/2007 8:46 P.M. DEPARTURE SCAN
03/08/2007 3:51 P.M. ARRIVAL SCAN RALEIGH, NC, US
03/08/2007 5:23 A.M. DEPARTURE SCAN RALEIGH, NC, US
03/07/2007 11:16 P.M. ARRIVAL SCAN CHAPEL HILL, NC, US
03/07/2007 9:38 P.M. DEPARTURE SCAN
(DOMESTIC RETURNED TO SENDER, INTERNATIONAL - SENDER IS CONTACTED);
PACKAGE RETURNED TO SENDER
03/06/2007 10:39 P.M. DEPARTURE SCAN
03/06/2007 3:44 P.M. ARRIVAL SCAN RICHMOND, VA, US
03/06/2007 12:48 P.M. DEPARTURE SCAN
03/06/2007 12:08 P.M. ARRIVAL SCAN EDISON, NJ, US
03/06/2007 3:41 A.M. DEPARTURE SCAN US
03/05/2007 5:20 P.M. BILLING INFORMATION RECEIVED
From: ***
To: Folica Customer Service
Subject: RE: PLEASE CANCEL Order Number 4754926
Date: Mon, 05 Mar 2007 18:12:56 -0500
On Mon, 2007-03-05 at 15:31 -0500, Folica Customer Service wrote:
1-888-919-4247
fcs@folica.com
www.folica.com
From: ***
To: fcs@Folica.com
Subject: PLEASE CANCEL Order Number 4754926
Date: Sun, 04 Mar 2007 13:50:49 -0500
From: Folica Customer Service
To: ***
Subject: Your FOLICA order has been shipped
Date: Mon, 05 Mar 2007 19:24:09 -0500
Reference Number: 1044372
Item Qty Qty Qty Expected
Number Description Ord. Shp. Bck. By
-----------------------------------------------------------------------------
R8515 Emjoi Hair Removal Non-Recharg 1.00 1.00 0.00
-----------------------------------------------------------------------------
www.Folica.com
Eight-A Corporate Center
Cranbury, NJ 08512
Tel: 609-860-8430
Fax: 609-860-8432
On Fri, 2007-03-02 at 18:31 -0500, fcs@Folica.com wrote:
Visit Folica Beauty Forum at: http://forum.folica.com
Folica Team
www.Folica.com
Placed : 03/02/2007 18:31:21 EDT
Ship To:
Bill To:
Code Name Quantity Price/Ea. Total
-------------------------------------------------------------------------------------------
R8515 Emjoi Gently Gold Caress 1 $59.95 $59.95
Shipping: UPS Ground (4 - 6 business days): $4.95
Sales Tax: $0.00
-------------------------------------------------------------------------------------------
Total: $64.90
From: service@paypal.com
To: ***
Subject: Receipt for Your Payment to Folica, Inc.
Date: Fri, 02 Mar 2007 15:31:15 -0800
Item Price: $64.90 USD
Total: $64.90 USD
Item/Product Name: Products purchased at Folica.com
Item/Product Number: 4754926
Invoice ID: Order#_4754926_45E8B376000B96640000026F00000000
Buyer: ***
Contact E-Mail: fcs@folica.com
WHERE TO COMPLAIN
Home (http://home.nc.rr.com/victoriacd/index.shtml)